30-day return policy. With exceptions noted below, Protostar products can be returned for any reason within the first 30-days. The product may be returned for replacement, repair, or refund (your choice). Special exceptions are:
Telescope tubes and tube liners that have been drilled or cut by the customer, or cut to a custom length by us, cannot be returned except in case of a defect.
Straight-vane secondary mounts (i.e., "spiders") cannot be returned because of wrong sizing if we were provided with an incorrect tube ID. In many cases we can modify your spider to a new dimension for a small fee.
Secondary mirrors must be returned in "like new" condition except in case of a defect.
Flocked light trap material that has been cut from the roll cannot be returned. (The die-cut sheets and pre-made rolls may be returned if unaltered.)
Products returned that are not defective, and were originally paid for with a credit card or PayPal, may be subject to a 3.5% restocking fee to cover the merchant processing fees we are charged. Purchases paid for by check are 100% refunded, as are products returned due to a defect.
One-year limited warranty. In addition to the 30-day return policy, Protostar products are warranted against defects in material and workmanship for one year after the shipping date. Defective products will be repaired or replaced if they are out of the 30-day warranty period. The warranty does not cover normal wear, damage, or loss, and is void if the unit is modified from the original design or disassembled beyond the intent of the design.
